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Saturday, July 29, 2006
Working Life in customer service line sucks. Initially I thot mayb I'll need to handle difficult customers. But instead I'm handling stupid & rude LPs? Sometimes I dun even understand y I'm treating them politely on the phone when I felt like giving them all a box! There is my sis saying to me that LPs are the ones complaining the most so we shld all treat them nicely. & the other hand my colleague is advising me not to treat them too well in case they "de chun jing chi". & just now my section head slam the phone down on a unreasonable LP. Sigh... controversial sia...
Anyway the worst nightmare finally came. I made a big mistake during work. Cause? A true mistake from both side or A backstab. I myself stil not quite sure. Its ok, I'll try to amend the mistake somehow. Lets hope there will be no PH complains & everythg ends well.
a butterfly landed @
8:16 PM
